This item is handmade and setup in our factory prior to shipping, so we know it fits together. It is heavy and very large dimensionally, therefore it is difficult for us to crate and ship. We make every attempt to deliver it to you in perfect condition but little bumps, scratches or dings are inevitable. These minor flaws in the finish are to be expected but will not affect durability or performance in any way. A can of Rust-Oleum Black Semi-Gloss paint can be used for color matching this item. This item is custom made and is non-refundable. Punching bags are sold separately. The stand requires a minimum of a 9' ceiling. If your ceiling does not meet this minimum, please call for other options.